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Lithium Systems :: Partners
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Helpdesk

Support Services

It is, in fact, surprisingly difficult to find an IT support organisation that really offers what you are longing for. We know that because, over the years, we have gained a considerable number of clients who were at their wits end with their existing support organisation.

" All we ask is for reliable systems, backed up professionally, from a company that understands how much we rely on our IT systems "

Our management team have worked in IT for major blue chip organisations - so we really do understand the implications of downtime. We think from your side of the desk. Service is central to everything we do.... and all based here in Central Scotland.

Professional IT support, on tap
Whether you want to outsource all of your network support or simply require second-line IT support for existing staff, we can provide the specialist skills and experience to help you. We provide IT support services across the UK.

We make considerable investments in training, resulting in our achievement of strategic partnerships with Microsoft, 3Com and other leading vendors.

Real World service
We have a novel idea - humans, rather than machines, manning the phone. So, no queuing. Get straight through to mature, experienced people, without layers of first line and second line support. Our Help Desk professionals can usually resolve your issues, there and then.

  • » Support Services

    Professional IT support, on tap
    We have a novel idea - humans, rather than machines, manning the phone. So, no queuing. Get straight through to mature, experienced people ... read more

  • » Remote Support

    Virtual 'on-site' IT support
    Monitoring means we can always ensure your systems are in tip top health. And if we identify potential problems, we can resolve them there and then ... read more

  • » Monitoring

    We can do it in real-time, or at regular intervals.
    Whilst we do offer on-site support, our customers really value the fact that within moments, and under the tightest security, ... read more

  • » Workshop Repair

    Workshop Repair Centre: (Bespoke Repairs)
    Undertake the repair of Printers, Monitors, P.C.'s and Notebooks. Our own collection & delivery service is available upon request ... read more

  • » Disaster Recovery

    A proactive approach to disaster recovery
    You can't always prevent disasters, but you can certainly plan for contingencies. That's our approach ... read more

  • » Small Business Server

    Microsoft Small Business Specialists
    There never seems to be enough time or resources when you’re running a small business. Here’s where server technology can help. ... read more

  • » Small Business Networks

    New solutions or expansion often involves network installation work - hardware, software, communications lines. All of which can result in disruption or downtime for your core applications ... read more

  • » Anti-Virus

    Your business is at risk ...
    Imagine your business unexpectedly comes to a halt….for 4 days; you can’t access you PC systems, the network is frozen and the server lights have stopped flashing ... read more

  • » Spam Protection

    Spyware, adware, viruses, and trojans are gobbling up time, money and resources as companies try to combat the threats. They have become the biggest single distraction ... read more

  • » Connectivity

    What's the use of Information Technology if it doesn't communicate? Whether it's connecting a single site to the outside world, connecting multiple sites to a central data centre ... read more

  • » Remote Working

    Improved productivity and contented staff
    Flexible working has become one of the dominant management topics for UK employers. ... read more

  • » I.T. Support

    Professional IT support, on tap
    We have a novel idea - humans, rather than machines, manning the phone. So, no queuing. Get straight through to mature, experienced people ... read more

  • » VoIP/Telecoms

    Convergance is the latest IT buzz word. It basically means the merging of voice, video, and data on a single network, integrating telecommunications and computer technologies ... read more

  • » Hardware/Software Sales

    With over 5 years of continued growth behind us, Lithium has emerged as a leading supplier of IT solutions via our channel partners. ... read more

  • » ADSL Service Provider

    What broadband can do for your business
    The speed of access and constant connection of broadband allow businesses to take greater advantage of the Internet ... read more

  • » Web Development

    If your goal is to provide information, products, e-commerce or online services, we can ensure that the visitors to your site enjoy an informative, user-friendly and interactive experience ... read more

  • » Hosting Services

    At Lithium we know exactly what a business needs for effective web hosting - someone they can trust to oversee their entire hosting requirements ... read more

  • » Office Relocation

    A smooth transition
    If you are planning an office move one aspect which certainly will require specialist consideration is the movement of your IT equipment ... read more

  • » Project Management

    We are often asked by existing and prospective clients to manage one-off projects or to get involved in bespoke work. This has always been part of the fabric at Lithium ... read more