I.T Support Engineer

We are recruiting an I.T Support Engineer who will be responsible for providing 1st/2nd line support to our clients. Ideally this is an opportunity for an IT Support Professional to develop their career with an innovative and exciting company.

We are a dynamic I.T services company based in Central Scotland with a relaxed, open and friendly atmosphere and with a spirit of innovation at its heart. We offer a wide breadth of services to customers and believe in hiring only the best people, those who are bright, imaginative and have the motivation to make a valuable contribution.

You will join a vibrant and active team in an enjoyable working environment and as such, you will need excellent personable skills, an articulate approach and the ability to fit in. This role offers the chance to expand your skills around new and emerging technologies as well as ample scope for career advancement.

• Technical incident management
• 1st line I.T Support, remote management and monitoring using our application base
• On-site I.T support in a customer facing role
• PC and Server configuration - Microsoft
• Firewall/Router configuration and troubleshooting with a good knowledge of ADSL
• Troubleshooting of networks and other I.T Hardware (desktops, laptops & printers)
• Good knowledge of Microsoft Office products

• I.T qualification (BTEC, HNC/HND, Degree) and/or Microsoft certification (MCP, MCSA, MCSE)
• Experience of using and configuring email on Blackberry/PDA/Smartphones
• Knowledge of Microsoft Exchange, Active Directory, SBS (2003/2008/2011), DNS, Terminal Services and DHCP
• Excellent knowledge of desktop operating systems (XP, Vista & 7)
• Excellent communication skills in fluent English along with strong diagnostic and troubleshooting skills
• Clean driving license

• Able to prioritise tasks whilst maintaining a clear customer focused approach
• Reliable and willing to meet customer demands
• Keen for new experience, responsibility and accountability
• Confident and have a professional telephone manner engaging with our clients, 3rd parties, other engineers as well as management

Salary negotiable based on qualifications and experience.

Please send your CV along with a covering email to recruitment@lithiumsystems.co.uk