Virtual ‘on-site’ IT support
Whilst we do offer on-site support, our customers really value the fact that within moments, and under the tightest security, our remote IT support experts can ‘get inside your system’ and see the problem for themselves. The engineer can see first hand if the user is doing anything incorrectly, is able to identify software problems and fix them remotely. Speedy, cost effective support delivered electronically.
“Our Bomgar product has won numerous awards for its wide range of features and for the security that a hardware-based remote support system provides.”
Unlike many IT support companies, we don’t use a software solution or a web-based product hosted on a 3rd party server. For the ultimate in security and speed, we have invested in a hardware based system which is physically located in our office.