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Our Abuse policy

If you encounter something you think might constitute abuse (for example, spam or inappropriate content) which you believe has come from our network, systems or customer domains, please read through the information on this page carefully. It explains how you can report it.

Please note that complaints are tracked by our team for the purposes of improving anti-abuse processes and threat mitigation.

What is abuse?

This policy covers the following types of abuse on the internet:

  • Spam
  • Hacking attempts
  • Phishing
  • Web space abuse


Please report all abuse by emailing us at abuse@lithiumsystems.co.uk. Please include as much information as you can about the type of abuse you’ve encountered. Please also provide log files (if applicable), URLs for site abuse and email headers for spamming.

Once we’ve received your email, we’ll investigate the issue thoroughly, contact any relevant Clients and work to resolve the issue as quickly as possible.

Reporting port scanning, attempted hacking and firewall activity

If your report is based on information from a firewall, please ensure that you send the relevant unedited firewall log (or excerpt). Please ensure that the log includes the time, date and time zone.

If you see any other misuse on your own servers originating from a Lithium Systems Ltd IP address, please send us the following information:

  • Your URL
  • Your web server log
 

Please ensure the log shows the IP address, time, date and time zone of the IP address logging into your server, and any details of the misuse that has taken place.

Reporting email misuse (including spam)

Please make sure you send us the full header and content of the relevant email(s) or message(s). The header enables us to trace the journey that a message has made from the computer it originated from to the computer it was downloaded to.

If you are unsure how to view/extract the email header from any potential spam email we suggest you Google the following search term “how to view email headers” and look at the results to establish the best way to do this for your specific email client (such as Outlook, etc).

Reporting virus activity

If you have received or been infected by a virus, worm or Trojan please note that we cannot offer any support to help rectify your systems. We recommend you install anti-virus software and ensure that it is updated regularly.

When reporting virus activity, please include the following information:

  • The header of the email (if one is available)
  • The content of the email
  • The email attachment you received (if any)
 

You may need to include the attachment in an archived file (.zip, .rar, etc) for our email software to receive it. If you cannot attach the virus, then please send the email and header only.

Reporting web space abuse

If you become aware of any web space hosted by Lithium Systems Ltd that you feel is in contravention of any of our terms and conditions, then please email us with the details.

Please send the following information:

  • The URL (such as www.lithiumsystems.co.uk).
  • The time and date that you noticed the infringement.
  • Details of how you came to view the material.
  • A precise description of why you believe the material to be in breach.

In line with industry practices, we report illegal activity to the police or to any other relevant authorities. We also work with all appropriate bodies to ensure images of child abuse are removed from our servers and reported as quickly as possible.

Other useful links

Nominet Terms & Conditions

https://nominet.uk/wp-content/uploads/2020/04/Terms-and-Conditions-of-Domain-Name-Registration-24-04-2020-v1.pdf

Nominet Rules of Registration

https://media.nominet.uk/wp-content/uploads/2018/05/22141819/dotUK-Rules-of-Registration.pdf

Nominet Dispute Resolution Service Policy and Procedure

Each asset has an associated cost, and you want to maximize any investment by ensuring that equipment is being used properly by the right people. Asset management is also a key component of overall risk management as it ensures that your business only uses supported and compliant devices.

Single Order Generic Ethernet Access, or SOGEA for short, is a type of broadband internet connection that provides a dedicated Ethernet connection directly from a customer’s premises to the internet service provider’s (ISP) network.

SOGEA allows customers to connect to the internet using only a single order, which includes both the broadband service and the telephone line rental. This means that customers can use the same telephone line for both voice calls and internet access, without the need for a separate Openreach phone line.

One of the benefits of SOGEA is that it can provide a faster and more reliable connection than traditional broadband options such as ADSL, which rely on copper telephone lines. SOGEA is also a good option for customers who don’t need a traditional phone service, but still require high-speed internet access.

SOGEA is currently available in the United Kingdom, and it’s expected to become a more widely used broadband option as more internet service providers adopt it.

Starlink internet is a revolutionary new way to connect to the internet that is fast, reliable, and available virtually anywhere in the world.

With Starlink, you can say goodbye to slow, unreliable internet connections and hello to high-speed internet that delivers download speeds of up to 100 Mbps. Best of all, Starlink uses advanced satellite technology to provide internet access to areas that are traditionally underserved or completely without internet access. Whether you’re living in a rural area, traveling on the road, or just tired of slow internet speeds, Starlink has the solution you’ve been looking for.

Our leased line product is a dedicated, private telecommunications circuit that provides a direct and continuous connection between two points, typically used for internet access, voice communications, or data transfer.

One of the main benefits of a leased line is the reliability and consistency it offers, as it guarantees a fixed bandwidth and symmetric upload and download speeds, without sharing with other users. This makes it ideal for businesses that require high levels of connectivity and bandwidth, such as those that use cloud services or require large file transfers. Additionally, our leased lines offer improved security, as they are not vulnerable to interference or hacking from external sources, unlike shared broadband connections. Lastly, leased our lines come with a service level agreements (SLAs), which provide guarantees for uptime and response times, ensuring a high level of customer service and support.

Ethernet First Mile (EFM) is a technology that enables high-speed, dedicated internet access over traditional copper-based infrastructure. Specifically, EFM refers to the use of Ethernet technology to provide connectivity from a customer’s premises to the service provider’s network.

In traditional broadband access, a customer’s connection to the provider’s network typically involves a shared medium such as cable or DSL. With EFM, the customer’s connection is dedicated, meaning that they have a direct, uncontended connection to the provider’s network.

EFM is often used to provide high-speed internet access to small and medium-sized businesses, as well as remote or underserved areas. It can offer speeds of up to 35 Mbps over distances of up to 10 kilometers, depending on the quality of the copper infrastructure.

Overall, EFM is a cost-effective solution for businesses that require reliable, high-speed internet connectivity but cannot access fiber-based solutions due to geographical or economic limitations.

FTTC stands for Fiber to the Cabinet, which is a type of internet broadband technology. It involves running a high-speed fiber optic cable from the internet service provider (ISP) to a street cabinet, which is usually located on the side of a road or a pavement, and then using the existing copper telephone lines to connect homes and businesses to the cabinet.

The distance between the cabinet and the property can affect the speed of the internet connection. The closer the property is to the cabinet, the faster the internet speed.

FTTC can provide faster internet speeds compared to ADSL (Asymmetric Digital Subscriber Line) technology, which uses copper telephone lines for both download and upload data. FTTC can offer download speeds of up to 80 Mbps (megabits per second) and upload speeds of up to 20 Mbps, depending on the quality of the copper telephone lines and the distance between the property and the cabinet.

FTTC is often used as an interim solution while ISPs work on providing full fiber connections to homes and businesses.