When contacting us with an issue, we require as much information as possible before we can start to diagnose the problem. To facilitate this, all support issues should be logged on our fault logging system in the following ways:
firstname.lastname@example.org (if possible) with a description of the fault.
support Line 01259 727847, again providing a brief description of the issue.
If fault requests are emailed or telephoned directly to our staff, they may be away from the office on customers’ sites and subsequently will not be logged on our system until they return to the office, resulting in unnecessary delays.