Fault & Call Logging Procedure

Lithium Systems Limited – Logging Calls and Faults

We are here to help

We realise your day will not be going according to plan when your computer/phone or software is not functioning at its best, but hopefully we can assist and diagnose your issue as quickly as possible.

Logging Fault Calls

When contacting us with an issue, we require as much information as possible before we can start to diagnose the problem. To facilitate this, all support issues should be logged on our fault logging system in the following ways:

Email support
support@lithiumsystems.co.uk (if possible) with a description of the fault.

Telephone support
Support Line: 01259 727847, again providing a brief description of the issue.

If fault requests are emailed or telephoned directly to our staff, they may be away from the office on customers’ sites and subsequently will not be logged on our system until they return to the office, resulting in unnecessary delays.

Dealing with Daily Disasters

Our Admin staff are fully trained in dealing with urgent IT issues and may ask you to perform various initial tasks on your first contact prior to an engineer being passed the call. This has proven to be a valuable service to both clients and Lithium.

Keeping you in touch

When your call is logged with us, your chosen contact should receive an email from our support system with the relevant information about the call and a ticket number which can be used in future correspondence.

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LITHIUM SYSTEMS LTD
Carsebridge House
Units 3-5 Carsebridge Court
Alloa, Clackmannanshire, FK10 3LQ
Phone: 01259 727847
Email: info@lithiumsystems.co.uk

Registered in Scotland: SC255743
VAT No. 827 9550 91

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Our leased line product is a dedicated, private telecommunications circuit that provides a direct and continuous connection between two points, typically used for internet access, voice communications, or data transfer.

One of the main benefits of a leased line is the reliability and consistency it offers, as it guarantees a fixed bandwidth and symmetric upload and download speeds, without sharing with other users. This makes it ideal for businesses that require high levels of connectivity and bandwidth, such as those that use cloud services or require large file transfers. Additionally, our leased lines offer improved security, as they are not vulnerable to interference or hacking from external sources, unlike shared broadband connections. Lastly, leased our lines come with a service level agreements (SLAs), which provide guarantees for uptime and response times, ensuring a high level of customer service and support.

Ethernet First Mile (EFM) is a technology that enables high-speed, dedicated internet access over traditional copper-based infrastructure. Specifically, EFM refers to the use of Ethernet technology to provide connectivity from a customer’s premises to the service provider’s network.

In traditional broadband access, a customer’s connection to the provider’s network typically involves a shared medium such as cable or DSL. With EFM, the customer’s connection is dedicated, meaning that they have a direct, uncontended connection to the provider’s network.

EFM is often used to provide high-speed internet access to small and medium-sized businesses, as well as remote or underserved areas. It can offer speeds of up to 35 Mbps over distances of up to 10 kilometers, depending on the quality of the copper infrastructure.

Overall, EFM is a cost-effective solution for businesses that require reliable, high-speed internet connectivity but cannot access fiber-based solutions due to geographical or economic limitations.

FTTC stands for Fiber to the Cabinet, which is a type of internet broadband technology. It involves running a high-speed fiber optic cable from the internet service provider (ISP) to a street cabinet, which is usually located on the side of a road or a pavement, and then using the existing copper telephone lines to connect homes and businesses to the cabinet.

The distance between the cabinet and the property can affect the speed of the internet connection. The closer the property is to the cabinet, the faster the internet speed.

FTTC can provide faster internet speeds compared to ADSL (Asymmetric Digital Subscriber Line) technology, which uses copper telephone lines for both download and upload data. FTTC can offer download speeds of up to 80 Mbps (megabits per second) and upload speeds of up to 20 Mbps, depending on the quality of the copper telephone lines and the distance between the property and the cabinet.

FTTC is often used as an interim solution while ISPs work on providing full fiber connections to homes and businesses.